As a professional lawn care service our clients expect us to keep their grass mowed on schedule. This requires us to make good judgement calls on when to delay a mow. During months of the year when your lawn is actively growing it is better for us to come out and mow the lawn wet than it is to skip the lawn and run the risk of it going multiple weeks without a cut. There are times when ruts may be created in your lawn due to the lawn being wet when mowed. These ruts are almost always temporary and self fix as the lawn dries out.

If you ever feel like your lawn is too wet to be mowed on your scheduled day please contact us right away and we will be happy to pause your service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get right every time for every client’s preferences.

We offer to bag any type of grass at an additional cost but we do not recommend it as  Mulching grass is good as it provides a natural and free fertilizer for your lawn, enriching the soil with nutrients like nitrogen, phosphorus, and potassium, while also helping to retain soil moisture and reduce yard waste.

We determine what height to cut your lawn by a number of factors but most commonly it is based on the time of year. When we begin mowing your lawn in the spring we will mow it lower. As the temperatures warm up your grass usually needs to be cut higher in order to combat the heat. During the hot summer months, we mow your lawn very high allowing it to be as thick and green as possible. As the weather transitions to the cooler fall months, we will slowly begin to cut the lawn a little shorter each week. If you would like your lawn cut higher or shorter at any time please contact our office and we will do our very best to cut your lawn at the height you prefer. For bi-weekly cuts this can be more challenging during certain times of the year.

Contact our office right away. Any time you see potential damage that may have been caused by our mowing crews please let us know right away. We have vendors and staff members on call to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us.

Billing Policy

Your account will be billed immediately after each service is completed. The outstanding balance will then be automatically charged to the credit card on file on the next business day.

We accept all major credit and debit cards and require a valid card to remain on file. This streamlined billing process allows us to operate efficiently and continue providing exceptional service at the most competitive rates.

Fence damage is very common. Many fences are not properly engineered with lawn mowing in mind. If your fence has pickets with grass going along them instead of some kind of runner it is very common for trimmer line from the weed eater to create a line and eventual divot in the fence pickets that gets worse over time. A board on board fence makes this even more likely if there is not a runner at the bottom of the fence.

Gates are the most common area of damage. If you ever have a question about your fence and potential damage please contact our office right away and we will have someone out to assess the damage and set up any repairs if needed.

We use high-end commercial grade lawn mowers. These mowers are the best you can buy and generally cost 2-3 times what an average mower costs. These mowers are self-propelled and are made to move at a much faster pace than a standard walk behind mower. The key is to ensure that blades are nice and sharp. That is why we add a fresh sharp blade every day. This is not a common practice.

There are a number of ways for you to communicate any and all concerns or questions.

• You may email our office directly at info@pristinelawndelaware.com.
• You may call or text our office at 302-363-9035. We encourage you to NOT try and communicate your needs with our staff while at your home because they oftentimes do not have the ability to notate your account and oftentimes this will create an issue down the road, however, you are more than welcome to do so and we will always do our very best to ensure your needs are met.

Mowing services do not include bed maintenance or shrub trimming. These services are available as separate à la carte add-ons or can be included as part of a maintenance package upon request.

Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.

All of our services are guaranteed. If you are not happy with a service performed on your property, contact us right away. Depending on the need we will :

• Send a supervisor out to have a look and fix the issue.
• Send the crew back to fix the issue.
• Set up a meeting with a supervisor to get the issue resolved.
• Correct the issue on the next scheduled visit.
• Schedule a supervisor to meet the crew at your property to correct the issue.

Other than a rain delay or a very rare circumstance we should never miss a scheduled cut. In the case of a delay we will always be out the following day. If you are looking at your lawn and do not believe someone has been out please call us within 48 hours of your scheduled cut so we may investigate the issue and get it resolved immediately.

Our mow prices are based on the size of your lawn. We use software that is based on google maps and allows us to measure the square footage of your grass. The lower the square footage, the lower your price. Our minimum price starts at 3000 sq. ft. and goes up to 10,000 sq. ft. We do not provide service to lawns larger than 10,000 sq. ft.

Depending on how full our schedules are we offer two different mowing frequencies, weekly mowing and every two weeks or bi-weekly mowing. There is no minimum number of mows or contracts with any of our services. While we do not offer a one-time mow service we also do not require a certain number of mows.

We do not use Saturday as a regularly scheduled mowing day. We use Saturday as a make up day in the case of weather delays we may have had throughout the week and in more rare cases to make up for other possible delays.

We always try to get every client on a mow day of their choice however, the day we mow your lawn each week is generally based on the zip code of your property. We are normally in each zip code multiple days per week but this is not always the case.

Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe depending on the upcoming forecasts. If we get behind for any reason we will always be out the following day. We never skip properties or leave work incomplete due to delays.

Our mow crews provide mowing service to all areas of your property that would be considered “the yard”. Areas that are enclosed by a border or that have shrubbery are considered to be flower beds and would require a Bush & Bed Service. Our professional mowing crews are experts at one thing, mowing grass. We have expert Bush & Bed options available for areas that would not be considered “the yard” and may require more detail than just mowing grass.